Luxury Chalets & Apartments by MX Zermatt

Know Before You Go

- Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. - A car is not required for transportation to and from this property. - The property is professionally cleaned. - Contactless check-in and contactless check-out are available.

Check-in Instructions

- Extra-person charges may apply and vary depending on property policy - Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges - Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed - This property accepts credit cards - Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip - Host has not indicated whether there is a smoke detector on the property - Safety features at this property include a fire extinguisher and a first aid kit - This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room - This property is professionally cleaned - Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Instructions

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9:30 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and key retrieval information. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.